UC delivered as a service empowers a remote workforce

A cloud-based solution that’s flexible, scalable and secure

Long before digital transformation topped every executive’s strategic plan, the telecom industry was switching landline phone service to Voice over IP (VoIP) and combining applications—like email, video, chat, presence and file-sharing—together to enhance collaborative user experiences.

This new way of working breaks down communication barriers, giving employees more freedom and flexibility to stay connected—whether they are down the hall, across town or on the other side of the world—from a single application or platform.


UCaaS adoption is on the rise

Recent research from FlexJobs and Global Workplace Analytics noted that teleworking in the United States increased a staggering 115% since 2005, with 3.9 million employees working from home at least half of the time, up from 1.8 million in 2005.1

Additionally, the rise of the IoT (Internet of Things) and BYOD (Bring Your Own Device) means that the number of connected devices will continue to grow.

Obviously, a paradigm shift of this size and scope requires tight orchestration and coordination among teams. Unified communications (UC) has helped make this happen, enabling teams to leverage each technological and workflow advance.

Previously, enterprises had to own, maintain and update the equipment and licensing needed to provide UC services. This is why more and more enterprises are shifting to a model that offers unified communications as a service. Known as UCaaS, this cloud-based approach provides greater flexibility and scalability as well as the enhanced protection of redundant and secure data storage.

Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide, noted that “the UC market is making a fundamental shift from premises-based UC to cloud UCaaS” and predicts that “by 2021, 90% of IT leaders will not purchase new premises-based infrastructure — up from 50% today — because future cloud UC offerings will be far ahead in terms of features, functions, portals, analytics and dashboards.”2 

UCaaS can be delivered via two types of cloud models—multitenant, in which users share a common software license, or multi-instance, where each user receives their own license. While both delivery models provide access, the multi-instance model is more secure, allowing for greater flexibility, customization and control. And, because it’s based on individual as opposed to group licenses, it is often more cost-effective.

Key drivers of UCaaS

Organizations exploring cloud-based communications are fundamentally seeking to reduce costs and increase efficiency and collaboration. Additionally, UCaaS offers enterprises who may not yet be operating in the cloud a secure, reliable and affordable migration path. Today’s technology is radically improving productivity, streamlining cash flow and empowering collaboration, transforming the way every business operates. UCaaS enables enterprises to securely leverage that technology to gain a competitive advantage.

With a modern fiber-optic network spanning 180,000 miles across 29 states, Frontier® is the provider of choice for UCaaS solutions, which are backed by guaranteed service level agreements (SLAs). We are proud to serve 93% of the Fortune 500.

1. FlexJobs and Global Workplace Analytics, The 2017 State of Telecommuting in the U.S. Employee Workforce
2. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Daniel O'Connell et al., 10 October 2018 #G00383772

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